"Not so good, still have not gotten to the bottom of our heat and lack of hot water problem. A lot of stabbing in the dark with no real solutions, seem to be fixing the wrong things that are not really the problem. Living on portable heaters due to furnace and hot water problems.That's not fixing the problem! But being charged for work that is really just training for your staff. Not right."
J . H from Lees Summit, MO on January 10th, 2015
J . H from Lees Summit, MO on January 10th, 2015
( / 5)
"We've never had any problems with our furnace. We purchased a furnace check-up through Angie's List. Marvin came out on 11/7 for the furnace check-up. We liked Marvin a lot. He said everything looked good.On 11/14 our furnace stopped working. Heather came out. We liked Heather a lot too. She said we needed a new ignitor and showed me the old one in which a tiny piece had broken off.So we're wondering if Marvin accidentally weakened the part on the ignitor that then broke off a week later. It cost us $425 to replace the ignitor. We can't say for sure that Marvin accidentally did something that then caused the ignitor to fail.But, the furnace has always worked great, Marvin said everything looked good, and a week later the ignitor failed. So, possibly, the $49 Angie's List deal cost us an extra $425.I'm going to rate R-Mech right in the middle because we don't know for certain if the ignitor would have failed or not had the technician not been out for the check up."
R . H from Gladstone, MO on November 18th, 2014
R . H from Gladstone, MO on November 18th, 2014
( / 5)
"I'm disappointed with your service. The humidifier filter obviously needed to be replaced but neither did you change it nor advise my wife that we needed to change it. I would have thought that, at least, you would have advised my wife that it needed to be replaced and informed her of the cost. I would have gladly paid any reasonable fee for you do replace it. Did you, at least, check to see if it was working properly?"
J . R from Leavenworth, KS on October 31st, 2014
J . R from Leavenworth, KS on October 31st, 2014
( / 5)
"When the service tech got here we mentioned we had a second unit, he said OK, not mentioning doubling the price. He replaced one filter, and said he didn't have the other filter, so he didn't exchange it."
R . M from Independence, MO on April 29th, 2014
R . M from Independence, MO on April 29th, 2014
( / 5)
"After the service man was here we mentioned a second unit, nothing was said about the cost, so I just assumed it was included. He replaced one filter, and said he didn't have the other filter with him."
R . M from Independence, MO on April 29th, 2014
R . M from Independence, MO on April 29th, 2014
( / 5)
"I had no idea that it cost 49$ for each unit. When we mentioned a second unit, nothing was said about cost. He replaced one filter, but said he didn't have the other filter. Over all not real satisfied"
R . M from Independence, MO on April 29th, 2014
R . M from Independence, MO on April 29th, 2014
( / 5)
"Sorry about this feedback being late,but my computer has been on the blink until today. The only complaint I have is that your technician failed to turn back on my furnaces after he replaced the filters. Subsequently, I noticed that the house was getting a little chilly and I checked the thermostats which were "blank" . I knew what was wrong because this has happened before, so I went down to my basement and turned them back on. Please remind your technicians not to make this mistake again!"
L . S from Overland Park, KS on January 4th, 2014
L . S from Overland Park, KS on January 4th, 2014
( / 5)
