" I am very happy with the work provided. My main complaint and what will prevent me from using your company in the future was the $160 charge to remove and reinstall the toilet so that a sewer machine could be hooked up. This ended up being more than the charge to run the sewer machine, for something that at most took a five dollar part and 15 or 20 minutes. I feel this charge is exorbitant given the amount of time and materials required to do it. Given the emergency situation and the trip charge I didn't feel I had another option, but I will not employ vendors that use such a rate structure for change orders. "
M . G from Tonganoxie, KS on December 19th, 2016
M . G from Tonganoxie, KS on December 19th, 2016
( / 5)
"I am very sorry that this extra step needed will keep you from using us again. I would love to hear from you to hear how we could find a way to earn your business back.
We do try and look for clean-outs whenever possible but sometimes we must go through the line under the toilet to get the line cleaned out correctly and this is our pricing for this service. We are competitive with other providers but our main concern is always customer satisfaction.
I would love to speak with you more to see if there is anything more we could do to earn you back.
-Greg
816-920-5955"
- R - Mech
- R - Mech
" Every time I use R-Mech I am amazed at the service I receive. From the polite and courteous receptionists, to the servicemen, the entire process is the most professional I have experienced. The servicemen are on time, knowledgable, courteous, and clean. They leave the areas of my home they work cleaner than it was when they arrived. R-Mech is the best HVAC, and plumbing company I have had the opportunity to deal with "
C . P from Kansas City, MO on December 17th, 2016
C . P from Kansas City, MO on December 17th, 2016
( / 5)
" Awesome work, technician did a great job and was very friendly."
B . S from Kansas City, MO on December 16th, 2016
B . S from Kansas City, MO on December 16th, 2016
( / 5)
" Our heater started making racket and Jesse came out to look at it and indicated a couple of parts that were going out, but also that the furnace was in bad shape with rust and potential cracks, which are dangerous. He had Mike out to my house within a couple of hours for quotes. We finished our order that evening and by the next evening, our new furnace was installed. They were booked up, but fit us in anyway. Mike kept in communication with me and Jeremy and Josh did an awesome job on the install. Thanks!"
N . C from Shawnee Mission, KS on December 16th, 2016
N . C from Shawnee Mission, KS on December 16th, 2016
( / 5)
"I've used R-Mech for years now and I couldn't be happier with their service. Purchased a new hot water heater and a new A/C and I use R-Mech to service our heating and air units. Kyle serviced our heat unit today. There were some cracks in the walls of the room housing our heater. He spent 30 minutes sealing them up for me which was above and beyond what I paid for. The folks that come to my house are always professional. They cover their shoes before they enter the house. Explain everything they do. Once I had them out to unclog a drain. After working on it for an hour I was told their snake wasn't long enough to reach the clog. When I tried to pay the man for his labor he said he couldn't charge me since he didn't unclog the drain. One of the owners is a retired KC police officer. We would never use another company for our plumbing or heating and cooling needs. "
D . from Lees Summit, MO on December 15th, 2016
D . from Lees Summit, MO on December 15th, 2016
( / 5)
" Besides a little problem with the actual purchase, the technicians were excellent friendly and extremely knowledgeable."
G . O from Lees Summit, MO on December 15th, 2016
G . O from Lees Summit, MO on December 15th, 2016
( / 5)
" Robbie did 2 separate jobs for us and did great work both times. He called when is was on the way, answered all of our questions, was polite and thorough in his work. We will call R-Mech for any future needs. "
K . K from Gardner, KS on December 14th, 2016
K . K from Gardner, KS on December 14th, 2016
( / 5)
"Kyle arrived at the time he said he would. He is a nice, polite young man. He was knowledgeable, informative, and answered any questions I had. I am pleased with his service and manner. "
S . from Kansas City, MO on December 14th, 2016
S . from Kansas City, MO on December 14th, 2016
( / 5)
"Did an excellent job. Very efficient work. Willliam Lusk"
W . from Grandview, MO on December 14th, 2016
W . from Grandview, MO on December 14th, 2016
( / 5)
" All the "J"s have been very nice to work with...Josh, Jason, Jesse, Jake & JT (Jonathan). All very professional & very smart, hard working people. Fingers crossed my heating issues are now behind us! Thanks to you all. PS...Everyone in the office is a pleasure to deal with also even though not "J" names ;) (Greg, Stacy & Brooke). Thanks!"
S . H from Kansas City, MO on December 13th, 2016
S . H from Kansas City, MO on December 13th, 2016
( / 5)
