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R - Mech

R - Mech/files/rmech-logo.jpg$816-920-59551421 Wabash Ave, Kansas City MO
R - Mech/files/rmech-logo.jpg816-920-5955$1421 Wabash Ave, Kansas City MO starstarstarstarstar 4.8 / 5 | 2117 Total Reviews

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R - Mech/files/rmech-logo.jpg$1421 Wabash Ave, Kansas City MO 816-920-5955"Extremely unprofessional office staff and management. It seems this company has a severe communication problem internally and with customers. Called them on a Friday for AC service, was not cooling. First tech found a leak in the A-coil, said he would come back Wednesday to fix it, had parts in stock in their warehouse. Wednesday comes, no word from them. Waited till afternoon, then called and found out they didn't have the part and had to order it, rescheduled for Friday. Friday comes and no word again, waited till afternoon and called them again, found out part had not come in. Rescheduled for the next Wednesday. Wednesday afternoon the techs come to replace it. They start taking my system apart, had to borrow my Sawzall to cut the plastic exhaust pipe for the furnace that was in the way, apparently they don't carry this common tool on their trucks. Got it opened up and found out that the part was ordered wrong, have to reorder. Techs say will be back Friday to fix it right. Friday comes, no word from them again. I again call in the afternoon and the office staff says they thought it was fixed already. Office manager said she would send and email to the responsible person and they would call me right back with some info. Over an hour later, no call back came so I called them again. This time she called someone else and I got a call back from Ray, who said he was driving to get the correct part (in Topeka) and would have someone at my house by 9 AM Monday. Monday morning the crew arrived (a different crew than the last one). They removed the old A-coil and put the new one in place. The new A-coil was much smaller than the old one. It was originally a 4 ton A-coil and they had ordered a 3 ton to replace it rather than matching what was already there. Their techs had already had the coil cover off twice and could have seen what was already installed to order like for like, but didn't do that when evaluating the issues. The techs offered to go get a 4 ton but after some online research I decided it wasn't worth the extra hassle at this point for what is apparently a negligible increase in efficiency so I had them complete the installation. The techs who were here were courteous and did their jobs well with no attitude, so no issues with them. The company itself however, wasted 5 days of my time without bothering even once to call me and inform me of issues that they should have known about. In every instance I had to initiate contact. I understand that ordered parts sometimes don't show up, just call me that morning and let me know you won't be there and why, no issue. Making me wait for hours knowing that no one from your company will be to my house that day is unacceptable. After all this, they offered me a measly 10% customer loyalty discount. $234 for jerking me around 5 days over 2 weeks time. Needless to say, I won't be doing business with this outfit again."
from Kansas City, MO on June 1st, 2020
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5 (2 / 5)
R - Mech/files/rmech-logo.jpg$1421 Wabash Ave, Kansas City MO 816-920-5955"Horrible company! I had a 10 am appointment and called them at 10:30 am to see where they were at and the lady at the office said they were running behind. They never called me or came by! Horrible company! I’m going to write reviews all over the place about this piece of garbage company!"
from Lee’s Summit , MO on May 30th, 2020
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5 (2 / 5)
R - Mech/files/rmech-logo.jpg$1421 Wabash Ave, Kansas City MO 816-920-5955"Andy with R-Mech just finished clearing our drains. He did an amazing job! I would highly recommend this company. Friendly, reasonably priced, and very efficient! "
from , ME on May 23rd, 2020
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5 (5 / 5)
R - Mech/files/rmech-logo.jpg$1421 Wabash Ave, Kansas City MO 816-920-5955"Patrick came to check out my heat pump/air handler as part of my Spring check-up and I mentioned that my Winter heating was higher than usual. He quickly identified the problem and had to leave to obtain the part. When he returned he was very thorough in his approach to bring my unit back to great running order. So much so that I needed to turn down the heat today because it was too warm at my normal programmed temperature. Patrick was very personable yet professional & I will certainly continue to use R-Mech for my HVAC needs."
from , ME on May 12th, 2020
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5 (5 / 5)
R - Mech/files/rmech-logo.jpg$1421 Wabash Ave, Kansas City MO 816-920-5955"We love our new A/C Unit"
from Kansas City, MO on April 9th, 2020
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5 (5 / 5)
R - Mech/files/rmech-logo.jpg$1421 Wabash Ave, Kansas City MO 816-920-5955"if you aren’t using R-MECH for your repairs you aren’t getting the best service possible. We recently needed to have a pump installed to move water up a hill to our house. The people we interacted with throughout the entire process were outstanding. The on-site duo of Donovan and Andy went above and beyond in every aspect of the job. Their professionalism, knowledge, commitment to their work, and patience were truly remarkable. I will not hesitate to recommend R-MECH to anyone. "
from Tonganoxie, MO on June 14th, 2019
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5 (5 / 5)
R - Mech/files/rmech-logo.jpg$1421 Wabash Ave, Kansas City MO 816-920-5955"my tech james did a very good job . i would recommend him and r mech to anyone .we are very pleased with your company ."
from Harrisonville, MO on June 3rd, 2019
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5 (5 / 5)
R - Mech/files/rmech-logo.jpg$1421 Wabash Ave, Kansas City MO 816-920-5955"R-Mech is a breath of fresh air in not just the hvac, but entire service contracting industry. If you’re looking for someone priced correctly and founded on ethics this is the right choice. These guys have a genuine passion for service and complete the simple, yet often overlooked task of caring for you as the customer. I’m glad to say I’m a customer now, and in the future of R-Mech. "
from Kansas City , MO on May 30th, 2019
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5 (5 / 5)
R - Mech/files/rmech-logo.jpg$1421 Wabash Ave, Kansas City MO 816-920-5955"I had my A/C go out on a Friday night during a storm. They were able to come out the next day and check to see the problem. Justin is amazing and helpful. Thank you!!!"
from Gardner, KS on May 25th, 2019
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5 (5 / 5)
R - Mech/files/rmech-logo.jpg$1421 Wabash Ave, Kansas City MO 816-920-5955"May 21, 2019 camera inspection of main drain. this is a first. I was skeptical as to whether a camera in a drain could show much of anything. I stood there and watched and was amazed. the vision was as clear as if you were actually inside the pipe. tech located the two 45 degree turns and pinpointed exactly where the cast iron drain pipe became clay; exactly where a former break had been repaired and where another break had occurred. money well spent...…..and, by the way, their price was exactly one half of the other major company I called. A+ for these guys."
from Kansas City, MO on May 21st, 2019
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5 (5 / 5)

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