"We scheduled an air conditioning tune up. We were told the technician would arrive between 8am and noon, and we'd get a call the morning of with a more specific time frame. Next, something happened that had never happened before: I was late meeting the service technician. I had forgotten all about it and went shopping. R-Mech had the home phone number, not my cell. When I returned at 8:25a, I saw the R-Mech service van waiting for me. That's how I kept a service technician waiting, instead of the other way around.
Mike Crow introduced himself. I briefly worried that the AC tune-up would be rushed or diminished with my tardiness. I say briefly because it soon became apparent that the service tune-ups are treated with the same diligence as a repair. Things were measured, panels removed and covered places, with much cleaning along the way to those surfaces that aren't normally exposed. Like a doctor giving advice without being pushy, he advised me on some maintenance steps I could do later in the year to keep my air-conditioning system healthy. He answered my follow questions and made great conversation doing so. Even when I asked questions I realized were naive upon receiving the answer.
I really liked how Mike handled the tune-up and would want him to come out the next time this house has a major mechanical appliance in need of professional service. It's also very unlikely my HVAC would require such a thing any time soon because its being tuned up by a professional who cares.
Sincerely,
Joshua & Ralph
"
R . H from Overland Park, KS on May 12th, 2021
R . H from Overland Park, KS on May 12th, 2021
( / 5)
"The technician have been out on several occasions to access the problem with our new Air conditioning unit. It was covered under warranty which so part was ordered in a timely manner. They were polite, punctual, and extremely professional. I would highly recommended Hansen Mechanical Heating and Cooling to anyone in need of there professional expertise. Thank you Guys for doing an OUTSTANDING JOB!
Christy Kryger"
C . K from Grandview, MO on May 5th, 2021
C . K from Grandview, MO on May 5th, 2021
( / 5)
"jon installed a 40 gal hor water heater did a very neat job and went over all instructions i would give him 5 stars for a job well done
"
j . k from Kansas City, MO on March 5th, 2021
j . k from Kansas City, MO on March 5th, 2021
( / 5)
"We were in a no-heat situation in January and Justin was able to come out on a Saturday. He genuinely wanted to get us heat as soon as possible, and wanted to give us the best deal possible. He didn’t try to up-sell us, just gave us all the options. He was also able to give us great financing options. R-Mech installed that Monday and Carlos and Raynaldo did a great job, were very courteous and thorough. We also have gotten a tankless water heater through R-Mech and had a good experience then too. We will definitely use them in the future. "
L . W from Kansas City , MO on January 26th, 2021
L . W from Kansas City , MO on January 26th, 2021
( / 5)
"Fast, professional. Very pleased and would recommend "
R . R from Blue Springs, MO on January 8th, 2021
R . R from Blue Springs, MO on January 8th, 2021
( / 5)
"Had R-Mech install a hot water heater. My wife and I where very pleased fast service and Steven the installer was 5 stars very informative and professional! My wife has a hair salon in our home and he put us high priority and was at our home first thing in the morning and did the install very quick! Not one of her clients had a cold shampoo, we where very impressed! Thank you so much to Steven and R-Mech we will use your services in the future."
E . W from Liberty, MO on December 11th, 2020
E . W from Liberty, MO on December 11th, 2020
( / 5)
"This was an excellent experience. R-Mech quoted my new furnace at an extremely competitive price and delivered 1000%. My Trane .96 furnace is perfect for my household and they gave me an excellent, clean installation. The certified mechanical staff was cordial and professional and went the extra mile to make sure I was happy with absolutely everything. Ask for Justin Munsterman when you call them, he knows his profession thoroughly and does not up-sell for features you don't need. What a wonderful surprise it is to have discovered this company. I will definitely have them back when my AC quits. Patricia in Brookside"
P . S from Kansas City, MO on November 30th, 2020
P . S from Kansas City, MO on November 30th, 2020
( / 5)
"We had some gas leaks in our house this week and R-Mech came and helped us get back to safety right away. The staff worked tirelessly to make sure our family was safe. I truly appreciate the dedication and professionalism of R-Mech! "
J . G from Olathe, KS on October 29th, 2020
J . G from Olathe, KS on October 29th, 2020
( / 5)
"Andrew showed up on time. Was dog-friendly and handled my little barking pet just fine. He was friendly and professional. Andrew assessed my water tank and informed me that the draining was going well throughout the process. He also informed me that the temperature I kept the heater at was too high and lowering it might prolong the life of my water heater. Will definitely do business with R-Mech again because of this first encounter. "
S . A from Olathe, KS on October 14th, 2020
S . A from Olathe, KS on October 14th, 2020
( / 5)
"I was told that a part had been ordered and we were waiting on it to be delivered over a month ago. I have called and spoken with R-Mech three times since then to check on the status. Each time I am told that it has not yet been delivered. It can take 2-6 weeks due to Covid. I called back today (a month after the original service date) and was just told that they never actually ordered the part and that they were waiting on a quote to be signed off on. I do not appreciate being lied to. Now I am back to square one on getting my issue fixed. I am a bit furious. "
K . M from Kansas City, KS on September 3rd, 2020
K . M from Kansas City, KS on September 3rd, 2020
( / 5)
